better planner

July 16, 2017

Do you have enough fuel to keep your “Business Engine” running?

Maybe fuel to you is better planning. Maybe fuel to you is a better organization. Maybe fuel to you means you will achieve bigger goals. Whether […]
July 16, 2017

Is your business ready to handle a security threat?

Businesses face numerous security threats. Will yours be able to defend itself against the latest attack? Here are a few practical tips to take a proactive […]
July 16, 2017

10 Common Accounting Mistakes Business Owners Make

by John Rampton 7 min read As a business owner, it is important to be involved in all aspects of your operation. That doesn’t mean, however, that you are an […]
July 16, 2017

An important reason to file your tax return early

Tax season is officially here. And filing your tax return early is a great idea, especially if you’re getting a refund. But here’s another important reason […]
July 16, 2017

Millennials are bringing innovative ideas to management

Each generation brings a new approach to the art of management. Generation Y — more commonly called the Millennial generation — is no different. In the last […]
July 16, 2017

The freedom of turning your bookkeeping tasks over to a professional

Having an accurate idea of the financial health of your company demands more than just reviewing daily, weekly or monthly transactions. Without a strategic look at your cash flow, operating expenses and income, it can be hard to get a feel for the big picture of how your small business is performing. That’s where the services of an experienced bookkeeper can make a big difference. It’s not just about completing mandatory financial record-keeping entries. It’s also about having someone who is dedicated to the big picture and helping you achieve financial success! Our clients tell us we do an outstanding job assisting them with bookkeeping tasks. But we don’t stop there. We also can help businesses with important tasks such as budgeting, cash flow management and payroll. Do you dread those hours spent reconciling your bank account with your ledger? Do you have a solid handle on your cash flow? Could you use a refresher on Quickbooks? Need a better idea of how your company is performing financially and where it’s headed? Think Shomax Bookkeeping Services. We’re here to help you grow your business.  
July 16, 2017

The consequences of poor customer service

We all know that customer service is an important part of any business and plays a large role in creating loyal customers. A company with great customer service is more likely to have repeat customers. And 70% of Americans in a recent survey said that they are willing to spend more money with companies that they feel provide excellent customer service. Likewise, the effects of bad customer service can be significant. Consider: 78% of consumers have canceled a transaction or did not make an intended purchase because of a poor customer service experience. It’s bad enough that you’ve lost a sale, but the residual effects of one poor experience can add up to a much greater loss. 91% of unhappy customers will not willingly do business with you again. All it takes is one bad experience to ruin a relationship with even the most loyal customers, and it’s not very easy to win them back. It takes 12 positive experiences to make up for one unresolved negative experience. Itis possible to regain favor with an unhappy customer, but that initial experience can never truly be erased. News of bad customer experiences reach more thantwice as many people than that of positive experiences. On average, Americans will tell nine people about a good experience with a business and tell 16 people about a poor one. However, if they voice their criticism on social media, that audience can grow exponentially. Every week, more than 1 million people view tweets about customer service. 80% of those tweets are negative or express criticism. And that’s just one social media platform. Imagine how much larger that audience becomes if a customer posts about a bad experience on multiple social media sites.
July 16, 2017

Why small business and outsourcing go together

Small business owners are typically innovative and fast-moving individuals. They gain traction on an idea or dream, and then they make it happen. When you own […]
July 16, 2017

What are the biggest threats to your company?

What are the biggest threats to companies today? Take a look at this list of the top small business insurance claims. It’s a fantastic way to identify some […]
July 16, 2017

Do you have enough fuel to keep your “Business Engine” running?

Maybe fuel to you is better planning. Maybe fuel to you is a better organization. Maybe fuel to you means you will achieve bigger goals. Whether […]